INTERNATIONAL RETURN POLICY
We’re confident you’ll be satisfied with your purchase, but if you’re not, we will refund the purchase price, minus shipping*. Please email firstname.lastname@example.org to obtain a Return Authorization Number.
What is your return policy?
We want you to be fully satisfied with your purchase. Justwetsuits.com will gladly accept eligible returns (see restrictions below*) in brand new, unused condition with original tags. Return the item with all the original packaging materials and paperwork within 30 days of receipt of delivery for a refund or store credit of the full merchandise price less tax, duty, and shipping.. We cannot accept returns on wetsuits that have been in the water or have been damaged in any way. Please check your fit on dry land. Should you have question regarding the fit of your wetsuit please contact our experts at 480-361-5709 or 833-609-4716. Unlike some of our competitors, we do not charge a restocking fee.in new and unused condition, with tags intact and packaging included within 30 days of the order shipment date.
How do I make a return?
Please follow our Return Authorization process to obtain an RA number to put inside and on your returning package. All return shipping costs are the responsibility of the customer. We highly recommend using a traceable method to ship your return. Returned items received in used, damaged, or not-new condition without prior approval of Customer Service will be neither refunded nor returned back to you. We are unable to accept C.O.D deliveries.
How do I exchange my order?
We recommend obtaining a Return Authorization, returning your item for a refund, and reordering online at your convenience. We are unable to honor exchange requests enclosed in return packages or sent via email.
What will it cost to ship my return?
Shipping fees on your initial order are non-refundable, and we do not cover the cost of return shipping. We strongly recommend that you use the most cost-effective traceable and/or insured method to protect you in the rare event that your package is lost or mishandled by the shipper.
When will my refund be processed?
Once your return is received and inspected at our fulfillment center, a refund or store credit will be applied according to the method you selected when your Return Authorization Number was obtained. Please note that with refunds additional processing time may occur, dependent upon the speed of your credit card company.
Why is my refund amount different from the original cost of my item?
Original transactions and refunds are processed in US Dollars. Exchange rates are subject to change between the time of your purchase and the time of your return. This can result in a difference between the original charge and the amount of your refund.