Frequently Asked Questions
We are eager to help you with any questions or concerns that you may have!
What Shipping Methods Are Available?
We offer free UPS Ground shipping on all wetsuit purchases with a delivery address in the Continental United States. International orders are generally shipped via USPS Priority Mail International. Additional shipping methods are offered with rates based upon the weight of the item(s) ordered, the delivery location and the shipping method chosen. The shipping cost is shown to you prior to finalizing your order during our checkout process.
As frequent online shoppers ourselves, we appreciate fast, efficient handling and shipping. Most orders are shipped the same day you place your order and all of our orders are shipped within 48 hours. Orders are shipped from Scottsdale, Arizona. Depending on which part of the country you live in, delivery will take from one to five business days via UPS Ground. Please feel free to call us toll-free at 877-784-7808 or 480-361-5709 and we’ll be glad to check how long delivery will take for you. All orders are subject to payment verification and payment must be finalized before shipping. Sorry, we do not ship C.O.D.
How Long Will It Take To Get My Package
We ship from Arizona either UPS or USPS priority. It will take 2 to 5 business days not including the day we ship your order.
Who Should I Contact If I Have Any Questions?
Just Wetsuits prides ourselves with our outstanding customer service. Please contact us at 877-784-7808 or email us at Info@Justwetsuits.com.
Do You Ship Internationally?
Yes, we ship all International orders USPS Priority Mail International or USPS Priority Mail Express. Special note to our international customers: Import duties, taxes and charges are not included in the item’s price or shipping charges. Please check with your country’s customs office to determine what these additional costs will be prior to ordering. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, please do not confuse them for additional shipping charges.
How Can I Return A Product?
We’re confident you’ll be satisfied with your purchase, but if you’re not, we will refund the purchase price, minus shipping*. Please email firstname.lastname@example.org or contact us at 877-784-7808 to obtain a Return Authorization Number.
The returned item must be in brand new, unused condition with original tags. Return the item with all the original packaging materials and paperwork within 30 days of receipt of delivery. We cannot accept returns on wetsuits that have been in the water or have been damaged in any way. Please check your fit on dry land. Unlike some of our competitors, we do not charge a restocking fee.
We recommend but do not require insurance for returned shipments. We cannot be held responsible for lost shipments. Please send your return to:
Just Wetsuits, Inc.
1000 N. Hamilton St. Suite C5
Chandler, AZ 85225
*Sale and clearance items may be exchanged for a different item or store credit only.
What Size Should I Purchase?
When choosing your size you need to view the sizing chart for that specific brand wetsuit. Please be sure to focus on your weight rather than height. Your weight MUST be between the high and low end on the sizing chart. If your weight is 4 lb. from the high side of the sizing chart you should go up to the next size. Your height isn’t as important because the length of the suit can be an inch or two longer or shorter but the suit has to be able to accommodate the mass of your body, so please focus on your weight.
Will The Wetsuit Fit Any Different In The Water Than On Dry Land?
es, it will allow for water to fill the space between you and the wetsuit. This is supposed to happen and is how the wetsuit warms your body. The water that fills that space gets heated by your body temperature. You will find the suit doesn’t feel quite as snug on you because the water has now lubricated that space and it’s easier to move around in.
If you have followed the sizing guidelines provided for that particular brand of wetsuit and you fall somewhere in the low to mid-range in the weight chart, you likely have the correct size. Weight is the MOST important factor in sizing your suit correctly. Do not pay much attention to height. You can always wear the suit a bit higher on your calf if you are taller than the size chart classifies, or you can cut the leg length if you are shorter and the suit is gathering too much material near your ankles. Those are easily accounted for. You cannot add more material for girth though, which is why weight is KEY to finding the right size wetsuit for you. There are extenuating circumstances like an extremely large, barrel chested man, an unusually large musculature on a body builder type person or a very large busted woman that may need to account for sizing up despite their weight sizing guidelines. These are few and far between. If you have any question about your size, we are more than happy to help! We are sizing specialists and would love to talk to you to ensure your correct fit!
What Does The Yamamoto Rating Mean?
Yamamoto is a man who came up with a new way to increase flexibility and buoyancy in neoprene. They blow bubbles in the middle of the rubber (think bubble wrap). Yamamoto 38 means there are 38 bubbles per square inch, 39 has 39 bubbles per square inch and 40 has 40 bubbles per square inch. The higher the number of bubbles, the more flexible and buoyant the material is, and likewise the more expensive the wetsuit becomes.
Does Price Equal Quality?
When it comes to wetsuits, price is a reflection of the material used and the engineering that goes into the wetsuit. There are some very good quality wetsuits out there that you don’t have to break the bank to buy! But remember, often times you get what you pay for. If you have any questions about comparing brands or models, call us and we can talk through what is important to you and what your best options are.
How Long Does A Wetsuit Last?
A wetsuit’s longevity has to do with how you take care of it. Salt water and chlorine are both very hard on materials. Be sure you rinse your wetsuit with fresh water after every use and be sure to clean your wetsuit on a regular basis (a good rule of thumb is every 5-10 uses) with a wetsuit shampoo. Remember while it is neoprene and it stretches, it is also easily damaged with fingernails poking through the material. Be firm but gentle when putting on your wetsuit and always use the pads of your fingers for grip!
Have any questions we didn’t answer?
Please don’t hesitate to contact us!