1000 N Hamilton St C5, Chandler, AZ 85225

We’re open Monday – Friday, 10am – 2pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

What shipping methods are available?

We offer free UPS Ground shipping on all wetsuit purchases with a delivery address in the Continental United States. International orders are generally shipped via USPS Priority Mail International. Additional shipping methods are offered with rates based upon the weight of the item(s) ordered, the delivery location and the shipping method chosen. The shipping cost is shown to you prior to finalizing your order during our checkout process.  As frequent online shoppers ourselves, we appreciate fast, efficient handling and shipping. Most orders are shipped the same day you place your order and all of our orders are shipped within 48 hours. Orders are shipped from Scottsdale, Arizona. Depending on which part of the country you live in, delivery will take from one to five business days via UPS Ground. Please feel free to call us toll-free at 877-784-7808 or 480-361-5709 and we’ll be glad to check how long delivery will take for you. All orders are subject to payment verification and payment must be finalized before shipping. Sorry, we do not ship C.O.D.

Who Should I Contact If I Have Any Questions?

Just Wetsuits prides ourselves with our outstanding customer service. Please contact us at 877-784-7808 or email us at Info@Justwetsuits.com.

How Long Will It Take To Get My Package?

We ship from Arizona either UPS or USPS priority. It will take 2 to 5 business days not including the day we ship your order.

Do You Ship Internationally?

Yes, we ship all International orders USPS Priority Mail International or USPS Priority Mail Express. Special note to our international customers: Import duties, taxes and charges are not included in the item’s price or shipping charges. Please check with your country’s customs office to determine what these additional costs will be prior to ordering. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, please do not confuse them for additional shipping charges.

How do I return a product?

We’re confident you’ll be satisfied with your purchase, but if you’re not, we will refund the purchase price, minus shipping*. Please email info@justwetsuits.com or contact us at 877-784-7808 to obtain a Return Authorization Number.

The returned item must be in brand new, unused condition with original tags. Return the item with all the original packaging materials and paperwork within 30 days of receipt of delivery. We cannot accept returns on wetsuits that have been in the water or have been damaged in any way. Please check your fit on dry land. Unlike some of our competitors, we do not charge a restocking fee.

We recommend but do not require insurance for returned shipments. We cannot be held responsible for lost shipments. Please send your return to:

Just Wetsuits, Inc.
 1000 N. Hamilton St. Suite C5
Chandler, AZ 85225

*Sale and clearance items may be exchanged for a different item or store credit only.

What Size Should I Purchase?

When choosing your size you need to view the sizing chart for that specific brand wetsuit.  Please be sure to focus on your weight rather than height. Your weight MUST be between the high and low end on the sizing chart. If your weight is 4 lb. from the high side of the sizing chart you should go up to the next size. Your height isn’t as important because the length of the suit can be an inch or two longer or shorter but the suit has to be able to accommodate the mass of your body, so please focus on your weight.

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